No. This is a prepaid healthcare membership that gives you direct access to care—without the costs and complexity of traditional insurance.

You’ll get access to a private care portal where you can book virtual visits with board-certified doctors, mental health providers, or veterinarians—24/7/365.

You can include up to 7 people in your household—no ID or verification required. You can also add unlimited pets for veterinary care.

Members receive exclusive discounts on name-brand and compounded medications not part of the 1,000+ included list.

Most core services are included—like virtual primary care, urgent care, veterinary visits, and access to over 1,000 common medications. Some specialty services (like therapy or compounded prescriptions) may have discounted fees. There are no co-pays or deductibles.

Using this link ensures you receive OptimalMD VIP support and are first in line for new member benefits—like free in-person doctor visits when they roll out. It also connects your account to our concierge team for personalized help.

All generic medications on our formulary are free, but that is not to say any medication you are prescribed would necessarily be free. However, with OptimalRX you will get the cheapest possible price on all your medications!

Only your generic medications on the formulary are free with your Access Plus membership.  Brand name drugs are available at substantial discounts of up to 80% off the typical price.   We offer almost all medications in your plan and our pharmacy support team will help you get your medications at the lowest possible price.  Our team will help you with prescription assistance programs (PAP) and often get your most expensive medications for a very affordable price.  

The quantity will be per the doctor's order on the prescription. However, there is a maximum quantity limit allowed by OptimalRX.

Our pharmacist will contact your local pharmacy or physician to have your prescription transferred to OptimalRX.   Just call our pharmacy support line at (855) 798-2538 (8am to 8pm ET on M- F)  or call our main number at (281) 962-7700 and say “Pharmacy”.  

The minimum wait time may vary up to 24 hours before you can use the zero cost ($0) benefit.  We do understand you may need your medications quickly, so we will give you immediate access to our discount savings cards that will allow you get the medication at the lowest available cost at your local pharmacy (usually under $15).  After 24 hours, all the medications on our formulary will be $0.   If you have any issues please call our pharmacy support line at (855) 798-2538 (8am to 8pm ET on M- F)  or call our main number at (281) 962-7700 and say “Pharmacy”.  

Your Access Plus membership gives you automatic access! No additional sign up is required.

You can access your member portal at portal.optimalmd.com. Once logged in, you can request visits, manage your household, and view prescriptions.

Yes. You can update the names and details of the people on your plan anytime through your member portal. No ID or documentation is required.

Log into your portal and go to the veterinary care section. You can add or remove pets as needed—there are no limits on the number of pets you can include.

Your membership travels with you. As long as you have internet access, you can continue using all virtual services anywhere in the U.S.

You can cancel anytime through your member portal. There are no cancellation fees, and your access will continue through the end of your current billing cycle.